Last updated: October 2026

We want you to be confident in every order. If a product does not meet your expectations or arrives damaged, this policy explains how to request a refund or replacement.

Eligibility for a Refund

Refund requests are accepted within 14 days of the delivery date for products that are unopened, undamaged, and in their original packaging. Refunds are not available for opened vials, products that have been stored or handled outside recommended conditions, or orders where the item was not used as intended for research.

Damaged or Incorrect Items

If your order arrives damaged, leaking, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost.

How to Request a Return

Email support@peptidesverse.com with your order number and the reason for your request. We will reply with return instructions. Returns are sent using a prepaid FedEx or UPS return label created through Shipping Manager.

Refund Processing

Once we receive and inspect the returned item, approved refunds are issued to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

Non-Refundable Items

Shipping charges are non-refundable unless the refund is due to an error on our part or a damaged or incorrect item.